1. Introduction
SeRaSilk Exports ("SeRaSilk," "we," "us," or "our") operates the website serasilkexports.com and provides Kanchipuram silk saree sourcing, customization, and delivery services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Email address, name, phone number, and business details when you submit an enquiry, contact us, or place an order.
- Order Details: Saree specifications, design preferences, shipping address, and payment information for order processing.
- Communications: Messages, feedback, and correspondence you send to us via email, WhatsApp, or our contact forms.
2.2 Information Collected Automatically
- Usage Data: Browser type, operating system, IP address, pages visited, time spent on pages, and referring URLs.
- Cookies: We use essential cookies for website functionality. We do not use advertising or tracking cookies.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Process and fulfil your orders
- Send order confirmation and shipping updates
- Improve our website and services
- Communicate about new collections, if you have opted in
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Shipping Partners: We share your delivery address with our logistics partners solely for order fulfilment.
- Payment Processors: Payment information is processed securely by our payment gateway partners. We do not store your full payment details.
- Legal Requirements: We may disclose information if required by law or to protect our legal rights.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted communications (SSL/TLS), secure data storage, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is retained for up to 2 years; order data is retained for up to 7 years for legal and tax compliance.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of promotional communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at serasilkexports@gmail.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: serasilkexports@gmail.com
- Location: Kanchipuram, Tamil Nadu, India